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Customer Service
Conditions of Use
All content contained in and on drinkmoreretail.com website is the sole property (unless otherwise stated) and copyrighted publication of EB2, Inc. Any re-productions of the content(s) are strictly forbidden by law. All logos, service marks and trademarks belong to their respective owners.
Shipping Policy
Please allow approximately 1 to 2 weeks for regular delivery within the continental U.S.
All confirmed and paid orders are processed and shipped within 1 - 2 business days. Orders received on Friday or over the weekend will be shipped the following business week. Shipping charges are non-refundable. An additional charge of $25.00 may be charged to your credit card for any shipment that is refused and/or non-deliverable, or requires address correction.
By selecting a rush delivery, such as Next Day, 2nd Day, or 3 Day Select does not guarantee your order will be delivered 1-3 days from the time you place your order. We will make every effort to rush your shipment. However, we do not guarantee the delivery date. Any order a customer refuses based on delivery date will be charged a $25.00 refusal charge or a 35% restocking fee, whichever is greater.
Return Policy
All products listed in our web catalog are subject to availability. In the event that EB2, Inc. is unable to fulfill an order in a reasonable amount of time based on product in-availability, a certificate of credit will be issued to the customer for the monetary amount of the product back ordered for use on a future order.
With the exception of a product received damaged in shipment, all sales are final. In the event of damaged product, you must notify us via facsimile or email within 24 hours of receiving your order shipment to be eligible for a refund or exchange. Please keep damaged product until you have spoken to or received an email response from one of our representatives. To email a claim, please contact us at returns@drinkmoreretail.com, giving as much detail as possible. Products received damaged may be either replaced with an identical product or the purchase price may be refunded at our discretion. All claims are dealt with on a case by case basis.
Privacy Statement
Drinkmoreretail.com is produced by EB2, Inc. (herein refereed to as DMW). DMW is committed to protecting your privacy. To enhance your website experience, we sometimes ask for personal information about you.
Registration
To register with drinkmoreretail.com, we need to know: your name, the city and state you live in, your zip code, the country you live in, phone number (primarily used for shipping purposes) and email address. We use this information to help identify you when you return to our website. When you register on drinkmoreretail.com, a cookie will be placed on your machine so that you are recognized when you return to our site. A cookie is a small file that helps us identify you when you are on drinkmoreretail.com and plays an important role at checkout.
If at any time you need to make changes to the information you have supplied to register on drinkmoreretail.com you may click on the "edit my account information" link.
Email alerts and notifications
As a registered customer you have the opportunity to receive email alerts and notifications about new products, news, and other information from drinkmoreretail.com.
Disclosure
DrinkMore will not give away or sell any information it collects on drinkmoreretail.com. However we do reserve the right to release information you have submitted when such release is required by law.
Our Use of Information
By providing information about yourself on drinkmoreretail.com, you are giving consent for DrinkMore to use this information internally. If our policy should change regarding the use of this information, it will be posted in this privacy statement.
If you have any questions or feedback about this privacy statement, please send a message to privacy@drinkmoreretail.com
